Business Policy
Below you’ll find a list of our online policies. If you can’t find the information you’re looking for please don’t hesitate to contact us today!
Design Services
​Designs by Annmarie Clarke will not duplicate the work of other designers. If an image is provided, it will be used solely for inspiration purposes. Only Exception is for special occasions, when plus sizes are not offered, to match other dresses, (Ex: bridesmaids dresses). ​
​​**Service for custom designs can be denied upon designers' discretion if it does not fit the business culture.
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Bulk orders are currently offered for selected accessories (ex: jewelry, ties, and clutches). A bulk order consist of eight or more of the same item and color. They are a great addition for special occasions such as weddings.
​**To inquire about bulk order availability for a specific item, please send a message through the contact page with the SKU # or item name as listed online.
Service Payments & Fees
To confirm all Custom appeal and accessory projects; a non-refundable 50% deposit is required to begin. Specifically for custom clothes designs; there will be a written contract detailing the design request which must be signed in addition to receiving the deposit. Full deposit must be received to begin any work.
Final payment should be received at least 2-3 weeks prior to agreed upon pick-up date. Full payment is required for pickup. Please note: There are no returns or refunds for custom designs.
For alterations, full payment is due by the pick-up date. If full payment is not received by pick-up date, product(s) will be held until money is received.
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**Additional fees will be applied for last minute assignments. ​
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Acceptable Payments
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Credit / Debit Cards
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PAYPAL
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Tab compatible payments (In-person only)
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​Checks (Only for custom orders & must clear to be considered received)
Returns & Refunds
All earrings and sale items are final sale.
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**For damage item(s) please send an email including receipt/ order #, pictures of the damage item and packaging. Must be done within 30 days of receiving the item(s). This applies to online and in person purchases.
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No returns or refunds for custom designs. All deposits are non-refundable but can transferrable. If service is withdrawn by the business, a percentage of the deposit can be returned based on progress. I am willing to work with clients to achieve customer satisfaction.
Shipping
We ship to both the USA and Canada, with free shipping on domestic (US) orders over $35. ​
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Once your order is ready, you’ll receive an email containing tracking information.
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All online orders will be shipping via USPS or UPS in a purple envelope package.
Shipments of large orders can be separated in two packaging envelopes or boxed.
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*For our customers in Hartford, CT, pickup options are available at checkout with code: "860Pickup", and an email will be sent to schedule your pickup time and location. Please note, after two attempts, your order will either be cancelled or shipped (additional fees may apply.